Refund Returns

1-If any astrological report that you order in Truthstar is processed and sent to an astrologer, we will not give a refund to you.
2-Users can cancel orders by contacting our customer care at customercare@truthstar.com by sending an email within 1 hour of ordering the report and making payment.
3-The timeline on Truthstar is approximate and there can be a delay in delivering the reports you order. Refunds will not be issued due to a delay in making a report.
4-Refund will not be given if you submit the wrong data. Thus, enter the data after checking it properly. However, changes in the data will be made if you contact the customer care within one hour of ordering the report.
5-We will take immediate action if there is a delay in activating a subscription and compensate for it.
6-Refunds are not given if you return damaged products to us.
7-Our services are not a replacement for a medical or emotional remedy. Truthstar is not responsible for the truthfulness or effectiveness of gems or products that we sell. We won’t give a refund on this ground.
8-If any product is damaged during the transit, Truthstar will deal with it.
9-The image of products on our website can be different from the actual product. Refunds will not be given for this.
10-Make sure you pick up the phone when we call you. The cost of calls will not be refunded if we are connected to you.
11-We will subtract the cost of shipping, bank transaction cost, courier cost or any other cost of the delivery from the refunds.
12-We will refund your money if you have paid for the same order several times.
13-Usually, refunds are processed within one week of receiving the product and receiving the request. However, the exact time of the refund depends on the time duration that the bank takes to process the amount